Refund and Return

Last Updated: July 1, 2026

At Sigma Style, customer satisfaction is our priority. We take great care in packing and shipping every order. Since our products are personal care items, certain conditions apply to returns, exchanges, and refunds to maintain hygiene and product safety.

1. Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The product must be unused, unopened, and in its original sealed packaging.
  • The item must be returned with its original box, labels, and invoice/proof of purchase.
  • The product should not show any signs of use, damage, or tampering.

For hygiene and safety reasons, opened, used, or partially used perfume and personal care products cannot be returned or exchanged, unless they were delivered damaged, defective, or incorrect.

Returns sent without prior approval will not be accepted.

2. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A leaking bottle
  • A broken product
  • A missing item
  • The wrong product

please contact us within 24 hours of delivery.

To process your request, kindly provide:

  • Order ID
  • Clear photographs of the product
  • Photographs of the outer packaging
  • An unboxing video showing the package being opened from its sealed condition

An unboxing video is mandatory for claims related to damage, leakage, missing items, or incorrect products.

After verification, Sigma Style will offer either:

  • A replacement (subject to availability), or
  • A full refund.

3. Items Not Eligible for Return

The following items cannot be returned or exchanged:

  • Opened or used perfume bottles
  • Products with broken seals due to customer use
  • Products damaged due to misuse, improper storage, or negligence
  • Products purchased during clearance or final sale (unless damaged during transit)
  • Gift cards or promotional items

4. Refund Policy

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds for prepaid orders will be credited to the original payment method.
  • Refunds for Cash on Delivery (COD) orders will be transferred to the bank account provided by the customer.

Refunds are generally processed within 7–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if applicable) are non-refundable unless the error was on our part.

5. Exchange Policy

We currently offer exchanges only in the following cases:

  • Wrong item delivered
  • Product damaged during transit
  • Manufacturing defect
  • Missing item in the package

Exchange requests must be made within 24 hours of delivery.

Replacement products will be dispatched only after verification of the claim.

6. Cancellation Policy

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

If your cancellation request is approved before dispatch:

  • The refund will be processed to the original payment method within 7–10 business days.

7. Order Not Received

If your order status shows Delivered but you have not received it, please contact our customer support within 3 days of the delivery date.

Requests made after this period may not be eligible for investigation or refund.

8. Return Shipping

If the return is approved due to our mistake (wrong item, damaged product, or manufacturing defect), Sigma Style will provide return shipping instructions.

If a return is requested for any other approved reason, return shipping charges may be borne by the customer.

9. Contact Us

For any return, refund, cancellation, or exchange request, please contact us:

Email: sigmastyle.com@gmail.com

Phone: +91 93720 76396

Please include your Order ID and relevant photos/videos to help us resolve your request as quickly as possible.

Frequently Asked Questions (FAQs)

1. Can I return a perfume after opening it?

No. Due to hygiene and safety reasons, opened or used perfume products cannot be returned unless they were received damaged, defective, or incorrect.

2. How long does it take to receive my refund?

Approved refunds are generally processed within 7–10 business days. Your bank or payment provider may take additional time to reflect the amount.

3. Can I cancel my order after it has been shipped?

No. Orders cannot be cancelled once they have been dispatched from our warehouse.

4. What should I do if I receive a damaged product?

Please contact Sigma Style within 24 hours of delivery with your Order ID, photographs, and an unboxing video. Our support team will verify the claim and arrange a replacement or refund.

5. How do I request a return?

Email us at sigmastyle.com@gmail.com or call +91 93720 76396 within the applicable return period. Our support team will guide you through the process.